When you upgrade your account to a paid plan, you will enter your credit card information for automatic billing. Here is how the Insightly billing system works:
Renewal date
On your monthly or annual renewal date, the system will attempt to bill your credit card.
If the card fails for any reason (for example, if the card expires or has been canceled), your account owner will receive an email with a link to update the credit card information.
Further billing attempts
We will retry billing automatically up to four times: the initial payment attempt and then three more attempts after 3, 5, and 7 days.
Payment failure and cancellation
If the credit card fails after 4 attempts, your paid subscription will be canceled.
We retain your data for two weeks after cancellation as a grace period. After this grace period, your data will be deleted.
To correct the credit card issues, your administrator can access the Billing & Account page to update the billing information and reinstate the account.